Orders

You can expect your order to be delivered within 1 to 7 workdays.

In most cases, an order that is being processed cannot be cancelled anymore. Please contact us at +31 (0)88-8802499 if you want to discuss any issues with your order.

Our warehouse staff is currently dealing with an increased workload. This may cause a delay in processing your order. This is indicated by the order status “in progress”. We apologize for the delay.

The confirmation e-mail we sent may have been blocked by your e-mail client’s spam filter. We advise you to check your spam folder first. Please contact our customer service if the e-mail confirming your order cannot be found in your inbox or your spam folder.

If the product you are looking for is sold out, it may be restocked. Please keep an eye on our collections for updates. However, not all products and/or sizes will be restocked.

You can add an item to your shopping cart by selecting the correct size and colour, then clicking “Order now” on the product page. Please note that an item is not reserved for you if it is added to your shopping cart or wish list. If the article is sold out before you finalize your order, the words “sold out” will appear next to the item. If you want to be sure that you will receive the item you want, we advise you to order immediately.

There are multiple ways to search for products at our online store. You can type the name of the product you are looking for in the search bar in the top right corner of our site. Simply click the magnifying glass, enter the search terms and press Enter, after which all relevant results will be displayed. For example, you can use the search bar to search for terms like ‘softshell’, ‘2 pocket’ or ‘winter jacket’.

Another option is to browse the various categories of our online store. First, select your gender at the top of our homepage. Then, select the category you would like to browse. Using the menu on the left side of each category, you can narrow down the search results by applying filters. Filters are available for sizes, colours and fabrics, among other options.

You can also sort search results by their specifications. These sorting options can be found on the right side of the category page. You can sort our products by the following specifications:

• Most popular (the items that are sold most are displayed first)
• New (the newest additions to our collections are displayed first)
• Price (highest to lowest or lowest to highest)

Once your order has been finalized, we will start preparing your order for shipment immediately. Because of this, your order will already be in the shipping process and cannot be changed or cancelled anymore. If you wish to receive another item, we advise you to place a new order. If you wish to not receive your order anymore, please contact our customer service.