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Frequently asked questions
Orders
- When will my order be delivered?
- Can I cancel my order?
- My order is being processed.
- I did not receive a confirmation of my order.
- Product or size not available.
- Adding an item to your shopping cart.
- How do I search for an item?
- Will my order be cancelled due to COVID-19?
- Can I still change my order after it has been placed?
Shipping and Deliveries
- When will my order be delivered?
- How can I track my order?
- My order is missing an item.
- I have received the wrong item.
- What will happen if I am not at home for the first delivery attempt?
- Can my order be delivered to a PO box?
- When will I receive my track and trace code?
- What should I do when I receive a defective item?
- Which countries does Airforce ship to?
- What are the shipping costs?
Returns and Refunds
- How do I return an item?
- Refund.
- Return Conditions
- Can I exchange an item?
- Where can I register a complaint?
- Returning a damaged item.
- Airforce warranty.
- Can I still return items during the COVID-19 crisis?
- Did you receive my return shipment?
- Can I exchange my items for items in a different colour or size?
- Is it possible to return two orders in one shipment?