Returns and Refunds
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If you are not satisfied with your online purchase, you can return the items to us within 14 days after the date of receipt. The items must be unused and unworn, and should be returned in their original packaging with the labels attached. The return costs are at your own expense, and you are required to create your own return label.
You can register your return shipment right here. After registration, please follow the steps listed on the return form that comes with your order.
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The value of the returned items will be refunded to you as soon as possible, though no later than 10 days after we received the items. For returns from abroad, the value of the returned items will be returned in full.
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If you are not satisfied with your online purchase, you can return the items to us within 14 days after the date of receipt. The items must be unused and unworn, and should be returned in their original packaging with the labels attached. The return costs are at your own expense, and you are required to create your own return label.
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You can exchange items by returning the items you wish to exchange and immediately ordering a new item through our online store.
It is not possible to request a replacement item on the return label or settle a new order with the amount owed from an earlier order. Due to technical limitations, our customer service team also cannot replace items or place a new order.
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We always strive to produce the best possible products and provide the best possible service. Please contact our customer service if you are not satisfied with our products and services. We will do our utmost to reply and provide a solution to your issues as quickly as possible. You can call us at +31 (0)88-8802499.
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When an item is damaged or defective upon delivery, you have the right to exchange the item for an undamaged item. If you wish to make use of this right, please take the following steps:
- Send us a clear and complete description of how the damage or defect has occurred.
- Add 3 or 4 photos of the damage or defect. The damage should be clearly visible in at least one of the photos. In addition, please supply photos on which the front and back of the item are fully visible. If the items damaged are shoes, please also supply photos of the soles.
- You can send the photos to webshop@air-force.nl, preferably as JPEG files. Please keep the total file size of your e-mail, including photos, under 25 MB.
- We will process your request as quickly as possible. We will keep you informed about the progress of your request.
If you would like to order a replacement item, please consult our page "Can I exchange an item?".
You always have the right to a legal warranty of 6 months. This means that the product should do what the client can reasonably expect from it. If it does not, please contact us.
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You always have the right to a legal warranty of 6 months. This means that the product should do what the client can reasonably expect from it. If it does not, please contact us, so we can find a suitable solution to your order issues. Please click here for more information about our warranty policy.
There are certain types of damage not covered by our warranty policy. We cannot offer a refund for the following types of damage:
- Normal wear and tear of fabrics;
- Defects caused by faulty or excessive use of the items;
- Excessive transpiration;
- Discolouration of garments;
- Pilling of garments;
- Defects caused by washing or drying of garments;
- Defects caused by external influences, such as traction, sharp objects or chemicals;
- Defects concerning the wind- and waterproof properties of garments, unless expressly mentioned in the product description in our online store;
- Items that cause inconveniences, such as transpiration or blisters.
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It may take up to 10 days before we have received and processed your return shipment. When we have processed your return shipment, you will receive an e-mail with information about your refund.
Please save the track and trace code provided by your postal carrier at all times. This code serves as your warranty certificate and allows you to track your return shipment.
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It is not possible to exchange unsatisfactory items for items with a different colour or size. If you wish to receive the items in a different colour or size, please return the unwanted items to us and order the items you want through our online store.
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It is possible to return a maximum of three orders in one shipment. In that case, it is required to add the correct packing slips and documents to the package. Your package should contain the following information:
- Order number
- Product codes of the items
- The reason why you want to return these items
As soon as we have received your return shipment or shipments, we will e-mail you a confirmation of each return shipment. If you ship multiple return shipments at once, you have to pay the return costs only once. If it is not clear to us which item belongs to which order, we may be forced to charge you for all return shipments separately.