Returning a damaged item.

When an item is damaged or defective upon delivery, you have the right to exchange the item for an undamaged item. If you wish to make use of this right, please take the following steps:

•  Send us a clear and complete description of how the damage or defect has occurred.
• Add 3 or 4 photos of the damage or defect. The damage should be clearly visible in at least one of the photos. In addition, please supply photos on which the front and back of the item are fully visible. If the items damaged are shoes, please also supply photos of the soles.
• You can send the photos to webshop@air-force.nl, preferably as JPEG files. Please keep the total file size of your e-mail, including photos, under 25 MB.
• We will process your request as quickly as possible. We will keep you informed about the progress of your request.

 If you would like to order a replacement item, please consult our page ‘Can I exchange an item?”.

 You always have the right to a legal warranty of 6 months. This means that the product should do what the client can reasonably expect from it. If it does not, please contact us.